Refund Policy

Last updated 29 July 2026

01 — Before work starts

If you cancel before we have started work on your project, you may request a refund. Any non-refundable third-party costs or expenses already incurred may be deducted.

02 — After work starts

Once development, planning, design, discovery, infrastructure setup, or other project work has started, payments are generally non-refundable because resources and engineering time have already been allocated to your project.

03 — Work already completed

If a project is cancelled after work has started, fees for work already completed are non-refundable. You retain ownership of paid deliverables according to the applicable project agreement.

04 — Unused payments

Where applicable, any unused portion of a payment may be considered for a refund on a case-by-case basis, taking into account the project stage, work completed, and costs already incurred.

05 — Third-party costs

Payments made for third-party services such as hosting, software licenses, APIs, domains, infrastructure, or other external services are generally non-refundable and may be subject to the third party's own refund policy.

06 — Changes to scope

Changes to requirements, features, or project scope after work has started do not qualify for a refund. Additional or substantially changed requirements may require a separate quote or revised agreement.

07 — 21-day guarantee

Where an engagement is covered by our 21-day delivery guarantee, the guarantee is a delivery commitment and not an automatic refund guarantee. Its specific terms are governed by the applicable project agreement.

08 — Client delays

Delays caused by missing information, access, approvals, content, feedback, payments, or other client dependencies do not automatically qualify for a refund and may extend the agreed delivery timeline.

09 — Exceptions

Oxlabs may approve a refund or credit in exceptional circumstances at its discretion. Any approved exception does not create an ongoing obligation to provide refunds in similar circumstances.

10 — Refund processing

Approved refunds will generally be returned through the original payment method where reasonably possible. Processing times may depend on the payment provider, bank, or payment network.

11 — Legal rights

Nothing in this policy limits or excludes any refund, consumer, or other legal rights that cannot be excluded under applicable law.

12 — Contact

Oxlabs, Bay Square, Business Bay, Dubai, United Arab Emirates. For refund or payment enquiries, contact us at hi@oxlabs.us.